Feedback Farm

Hello everyone,

We’ve had some questions on how to increase survey response rates, talked to a number of our customers and have consolidated the list. Enjoy!

Top 10 ways to increase survey response rates

1.Keep it short - try to keep a survey to no more than a dozen questions and one page if possible.
2.Money doesn’t hurt - Incentives have been proven to increase response rates which could be given before or after completion.
3.Something better than money- Mention whether feedback is going to drive programs or have a direct benefit to the responders
4.Personalize invitations - Make the survey invitation to be as personalized as possible. This could include a personalized note or invitation. Another alternative is to build specific surveys for subgroups of users.
5.Respond for good - State whether the study is associated with an educational or charitable cause in the beginning of the study.
6.Give them an idea of their time commitment - When designing longer studies, give users an idea on the amount of time and/or the number of questions in the survey.
7.Guarantees of anonymity - Remind responders that their responses will be anonymous.
8.Language specific - Speak the responder’s language - literally. This can be easily built by asking a conditional logic question (skip logic) at the beginning of the survey
9.Use skip (conditional) logic sparingly - Avoid increasing the length of the survey through multiple conditional logic paths.
10.Make them feel special - When applicable, state whether they belong to a specific demographic group and that group’s importance to your study.

The Feedback Farm Team

Hello everyone,

We’ve been hard at work the last couple of months on new features and getting the word out. Some of you have given us great feedback on the service and we wanted to respond to your suggestions.

We are happy to announce several new features and enhancements:

• You can now include ‘other’ as a fill in option for any multiple selection type question.
• We have also made changes to the ‘embed’ surveys feature. It can now be easily found on the My Surveys tab for existing questions.
• We have enhanced the performance of the product to make the pages load quicker.

We love to hear from you. Feel free to drop us a line and let us know what you think of these new enhancements.

The Feedback Farm Team

Hello everyone,

At FeedbackFarm, we are driven by reducing the communication barriers between companies and their customers and employees. We feel that tools that facilitate this communication should be as accessible and as easy to use as possible.

Last week, we were featured in BusinessWeek’s “Best Web Freebies: Reader’s Choice” It is great to know that others find the value in our tool that we do.

As always, we would love to hear from you - the good, the bad and the ugly. Keep the feedback flowing.

The Feedback Farm Team

We’ve been getting great feedback from our beta users and wanted to say ‘thank you!’ Over the last several weeks, we’ve been making some needed backend updates.

One change that we are making effective immediately is removing the basic and premium account levels for all users. FeedbackFarm will now be free for everyone! (Premium and basic users will see this change in next month’s invoice.)

You can now run unlimited surveys, capture unlimited responses, with unlimited customers. We hope that lowering the price restriction will help you gather deeper insights from your customers or employees.

We always love to hear from you - what we’re doing well, what we can improve on.

Thanks again for using FeedbackFarm!

The Feedback Farm Team

We have been getting great feedback from everyone and would like to say ‘thank you’ by upgrading your account. Everyone who registers and checks out the service will receive a free premium account for the next 3 months ($150 value.) This change will be reflected on your My Account page.

We are limiting this promotion to a select group of registered users, so if you haven’t registered please do so.

Thanks to everyone who has sent along feedback. Here is what we’ve heard so far:

• Likes: Custom branding, ease of use, ability to download results into Excel and other offline reporting systems.
• Enhancements: More templates, please!, more custom designed templates.

Thanks to our FeedbackFarmers - keep the suggestions and enhancements coming in!

After months of development, we are happy to announce that Feedback Farm is in open beta!

Feedback Farm is a new amazing tool that allows you to build custom forms to gather and manage customer, employee or market feedback. We have integrated the latest Web 2.0 technologies to make building forms easier than ever!

The inspiration for Feedback Farm came when we realized how difficult it was to understand the needs and preferences of our customers. The current self service survey tools were too difficult and time consuming to use and hiring a market consulting firm was not an option. Based on our own experience and talking with a bunch of folks, we decided to build a better way.

This is where you come in. We have introductory pricing for all beta users to encourage you to try us out. Every page has a contact link on the bottom for you to send along your thoughts.

We home you find the tool as fun to use as we do. If not, don’t be shy and us know.

Welcome to Feedback Farm!